By Deborah Petty, CEO, Rackmount Solutions, Inc.
At Rackmount Solutions, we make it our mission to consistently respond to customers’ specific wants and needs, while delivering high-performance, innovative products and stellar service. As a result, our customer satisfaction ratings stay consistently high.
For example, for most of 2011, our overall satisfaction ratings as reported by customers have averaged 99 to 100 percent. That level of service is not new this year — for 2009 and 2010, our customer satisfaction rating was 99 percent.
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This track record is directly related to the Rackmount Solutions customer service team’s high level of knowledge. We are able to completely understand IT and network engineer needs and to recommend custom solutions that work right the first time.
In addition, we ship quickly after receiving your order, and customers report that for most of 2011, 98 to 100 percent of deliveries have arrived to them on time. Between 2008 and 2010, on-time deliveries occurred with 98.5 to 99.6 percent of shipments.
We rapidly address any problems that arise and do everything possible to avoid them. At Rackmount Solutions, we strive to assure that you are completely satisfied when doing business with us.